FAQ

Online, any time, in a few minutes. Choose your van and dates on our website, select your Flex Option, Payment Option and Protection Plan, and pay by credit card, PayPal or bank transfer. The price you see is the price you pay, and your confirmation and rental documents arrive automatically once your payment is received.

Send a booking request for your desired van and dates through our booking system. We check for cancellations and suitable alternatives and get back to you. If you would rather talk it through straight away, message us on WhatsApp (button at the bottom right) or by email to hello@vanxcapes.com.

Message us on WhatsApp (button at the bottom right) or write to hello@vanxcapes.com, and we prepare an individual offer. This is for special cases, for example a stay shorter than the minimum, a long-term rental, a special pick-up or return arrangement, more than one van, or any question the booking form cannot answer. Tell us your dates, station, number of travellers and what you need, and we will reply with an individual offer.

When you book online, you tick the acceptance box before paying. Every offer we send by email comes with the General Rental Terms attached. An emailed offer has no tick box: you accept it by confirming in writing (a reply email is enough) or by paying. In both cases the same General Rental Terms apply, and you always receive them before you are bound.

Yes. When you start a booking online, we reserve the van for 48 hours, free of charge. Complete your payment within that time to keep it. After 48 hours the reservation ends and the van is open for booking again, unless you have paid.

The van, the Standard Travel Set (bedding set for 2 persons, duvet and pillow covers, 2 small and 2 big towels, hygiene set, one gas bottle), the standard pre-trip cleaning, a personal handover, the Protection Plan ESSENTIAL, 300 km per rental day, AdBlue and the compulsory liability insurance. Fuel, tolls, fines and optional extras are not included.

Yes, 4 nights.

Our prices follow the season, so the same van costs less in low season. From 7 nights, a 10% discount on the whole price is applied automatically. From time to time we also release discount codes: for short-term bookings on specific vans that are still free, and for long stays. You find them on our Instagram, on our website and on the landing pages of our campaigns, and you can enter the code when you book, right before checkout. If you are flexible with dates or van, message us and we tell you whether a code applies.

No. The total in your booking confirmation is fixed. Only extras you add later, changes you make, and usage-based fees (for example extra kilometres) can add to it.

You choose a Payment Option when booking.100% ON BOOKING: 100% at booking, no balance, €0 (included).50 / 50 SPLIT: 50% at booking, 50% due no later than 30 days before pick-up, €15 per booking.30 / 70 SPLIT: 30% at booking, 70% due no later than 30 days before pick-up, €25 per booking.Bookings made less than 30 days before pick-up are paid 100% at booking. The Payment Option fee is added to your booking and is not refundable once the booking is confirmed. If a balance is missed, we send one reminder and then cancel under your Flex Option.

Online you can pay by credit or debit card (Visa, Mastercard, AMEX), PayPal, or SEPA bank transfer (instant transfers work too). Vouchers and promo codes can be used under their own terms. Payment after the trip is not possible.

Yes, we also rent via Yescapa. Then Yescapa's terms apply. The security deposit is always collected by vanXcapes.

All amounts include VAT/IGIC where applicable. They are only charged when they apply, and normal wear and tear is never charged.Cancel, rebook or modify a booking: €23.15 per caseFlex Option: €0 FLEX: ESSENTIAL, €5/day FLEX: COMFORT, €9/day FLEX: RELAXLate pick-up or drop-off (after 30 min): €50 per commenced hourExtra kilometres: €0.25 per kmRefuelling service: €35.50 + fuel costExterior too dirty to inspect: €50Deep cleaning (unreasonably dirty): €100Fridge or kitchen kit not cleaned: €50 eachGrey or black water tank not emptied: €75 eachToilet cassette not cleaned: €100Excessive pet hair or blocked drain: €75Smoking: €300 + cleaningAdditional gas bottle: €40Toll violation: €15 + toll amountDriver identification for authorities: €46.30Missing or broken equipment: replacement value + €46.30Damage administration: from €81.80Vehicle abandoned: €500 + recovery costsCleaning options booked in advance (Return Cleaning COMFORT €49, RELAX €149) avoid the cleaning fees above. If you need cleaning at return without having booked it, the fees apply, and a surcharge of up to 100% may be added.