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FAQ
Find quick answers to the most common questions about booking, insurance, pick-up, equipment and van life on the Canary Islands. Clear, simple and straight to the point.
Frequently asked questions
GeneralBooking & PriceDriving RequirementsTravel & Camping RulesPickup & ReturnCampervan Equipment & Features
Vehicle rental, cleaned van, Basic Protection Package, Basic Flex Option, Basic Payment Option, full fuel tank, AdBlue, fresh water filled, grey water and toilet empty. Essential Travel Set (bedding set, cover set, and towels for 2 people, gas bottle, hygiene set). Pickup 14:00h, return 12:00h at the selected vanXcapes station.
BASIC protection package is generelly included. For your peace of mind we offer COMFORT, RELAX. They differ in deductible/escess (BASIC €1,500 / €1,000 / €500). RELAX includes theft without deductible and interior/tyre/roof/awning coverage. Check the details here:
https://www.vanxcapes.com/protection-plans
Yes. All vanXcapes rentals include unlimited mileage.
To ensure fair use for all guests, unlimited mileage is intended for normal leisure travel and is subject to a fair-use limit of an average of 300 km per rental day over the entire rental period.
Example: A 10-day rental includes a fair-use allowance of 3,000 km in total.
Most guests never come close to this limit and can simply enjoy their road trip without worrying about mileage charges.
Our usual pickup times are 14.00h - 20.00h and return 08.00h - 12.00h.
Yes, early pickup (before 12.00h) and late pickup (after 20.00h) are generally possible. The cost is usually half a rental day and must be requested and confirmed in advance.
A early dropp off (before 08.00h) or late dropp-off are alos possible and follow the same pricing logic.
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